Refund policy

PRODUCT CHANGE 

MACAED gives the possibility of making product changes, taking into account the following terms:

The exchange or return applies only when the user requests it during the 30 calendar days counted from the purchase or generation of the invoice.

The change request must be requested through the user and through the order number assigned to the purchase. To make the change MACAED you must have the product in your inventory. For better advice, contact customer service through the following link https://macaedofficial.com/contact/ If the product for which you want to make the change, either by size or by reference, is not in stock; or at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on this site, MACAED will proceed to grant the customer a coupon for the net value of the product (s), not including The value of transport. All changes are sent back once the product is in exchange at the MACAED facilities within 1-5 business days.

Discounted products have 30 calendar days from the purchase to make, discounted products are NOT guaranteed.

MACAED only authorizes changes to purchases made through the website www.macaedofficial.com

MACAED gives the possibility of making product changes, taking into account the following terms: The exchange or return applies only when the user requests it during the 30 calendar days counted from the purchase or generation of the invoice. The change request must be requested through the user and through the order number assigned to the purchase. To make the change MACAED you must have the product in your inventory. For better advice, contact customer service through the following link https://macaedofficial.com/contact/ If the product for which you want to make the change, either by size or by reference, is not in stock; or at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on this site, MACAED will proceed to grant the customer a coupon for the net value of the product (s), not including The value of transport. All changes are sent back once the product is in exchange at the MACAED facilities within 1-5 business days. Discounted products have 30 calendar days from the purchase to make, discounted products are NOT guaranteed. MACAED only authorizes changes to purchases made through the website www.macaedofficial.com MACAED does not accept and authorize changes for purchases made through other distributors. In that case MACAED recommends contacting the distributor or store directly. The expenses generated as a result of the changes are not assumed by MACAED.

SHIPPING COSTS FOR CHANGE 

The costs of collecting the product must be borne by the user, who will be responsible directly and under his responsibility, to send the product to the MACAED facilities. The change of the product will be made once the product to be changed is in the MACAED facilities and the inventory is available.

PRICE ADJUSMENTS

MACAED does not make adjustments to the prices in the event that any product enters a discount.

MONEY BACK

MACAED only returns money when MACAED cannot fulfill the order requested by the buyer. When the product is in a state of deterioration or with quality defects (Production). Under no reason MACAED, will accept returns of money to the buyer for reasons other than those described above. In case the product does not meet the expectations of the buyer, a coupon may be issued for the net value of the product, but the shipping cost is not included, but no money refunds will be made.

GUARANTEE

If the user receives the defective or damaged product, MACAED is responsible for the relevant exchange and shipping costs, as long as the request is made during the 30 calendar days counted from the purchase or generation of the invoice. For all guarantees, the product enters a review process by the quality department of MACAED. If it is verified that it is a factory error, MACAED will proceed to return the product by the same reference as long as it is available. If the product is sold out for some reason, MACAED will proceed to issue a coupon for the net value of the product to be exchanged for any other product on the website. This review may take up to 15 business days from the request.